Our workshops are easily customized, allowing customers to build their own learning system. Once the knowledge, skills, and abilities the organization needs are identified and defined, customers can select from a variety of topics. The workshops can be facilitated in one or more days, depending upon the complexity desired and group size.

Choose from the following training workshops:

Active Listening
Anti- and Counter-Terrorism
Balanced Scorecard
Baldrige National Quality Program
Benchmarking
Briefing & Presentation Skills
Building & Sustaining High Performance Teams
Business Etiquette
Change Management
Coaching
Conflict Management
Cost–Benefit Analysis
Creativity and Critical Thinking
Customer Service
Human Capital Management
Interpersonal Communication
Knowledge Management
Managing Multiple Priorities
Organization and Time Management
Organizational Communication
Performance & Strategic Measures
Process Improvement
Project Management
Strategic Management IT
Strategic Planning
Stress Management

Active Listening
Discover practical skills for promoting effective communication through listening and team collaboration. This workshop also provides a forum for continuous action planning using tools and strategies needed to overcome barriers and to promote clear communication flow within an organization.

• Elements of Interpersonal Communication: Gain knowledge of the key components of effective communication between individuals.
• Understand Different Communication Styles: Discover the different categories of individual interpretation and discussions and how to communicate with them effectively.
• Models of Communication: Gain an overall understanding of current communication models and how they impact interpersonal and organizational communication.
• Communication Barriers and Overcoming Them: Realize the obstacles of many communication situations and apply strategies to overcome the barriers.
• Listening Skills: Apply strategies for effective comprehension.
• Effect of Nonverbal Communication: Understand the impact of non–verbal communication on interpretation of meaning.
• Resolving Conflict: Understand important techniques to lessen a hostile situation resulting from miscommunication.
• Team Communication: Gain a greater understanding of methods to enhance team communication to achieve greater unity and success.
• Effective Relationships: Develop the skills of fostering productive and professional relationships in a business environment.
• Influencing Skills: Learn how to effectively guide individuals to make successful decisions and choices.
• Team Building Ice–Breakers: Learn powerful exercises that are designed to build a high–achieving team.
• Written Communication Techniques: Apply best practices for effective written business communication.

 

Anti- and Counter-Terrorism
These workshops include innovative Technology and Product development capabilities to provide a wide range of state-of-the-art training aids, tools and combat gear. Samples of topics include:

• Basic and Advanced Counter-IEBasic and Advanced Counter-IED
• WMD IED Electronics Courses
• VBIED Countermeasures
• Bomb Squad/SWAT Interoperability
• Post-Blast Investigation
• Advanced Small Arms and Tactical Driving Training
• Weapons Intelligence Team Integration
• Maritime Interdiction
• Terrorism Awareness
• Tradecraft Instruction, Training, Mentoring and Role-playing
• Surveillance Detection Training

Balanced Scorecard
Participants of this workshop gain a thorough understanding of the balanced scorecard as an effective management system that enables organizations to clarify their vision and strategy and translate them into action. By translating an organization’s vision into a set of performance indicators distributed among four perspectives — Financial, Customer, Processes, and Learning and Growth — participants learn how to continuously improve strategic performance and results throughout the organization.

• Value of a Balanced Scorecard: Understand the benefits to the application of a balanced Scorecard management system in your organization.
• Financial Perspective: Learn how to implement the balanced scorecard to facilitate the effective financial objectives to represent clear long–range targets to maximize profit and increase your bottom line.
• Customer Perspective: Understand the customer perspective and find out how to effectively utilize it to enhance the ability of an organization to provide quality goods and services, effective delivery, and overall customer satisfaction.
• Process Perspective: Discover the value of the process perspective in meeting the organizational objectives and customer expectations by identifying the key business processes at which an organization must excel.
• Learning and Growth Perspective: Utilize the learning and growth perspective to focus on the ability of employees, information systems, and organizational alignment to manage the business and adapt to change.
• Balanced Scorecard Application: Understand how to apply the four perspectives of financial, customer, processes, and learning and growth, to become a high–performing organization.

 

Baldrige National Quality Program
Enhance your organization’s competitiveness by focusing on delivering increasing value to customers and improving overall organizational performance using the Baldrige performance excellence criteria. By providing hands on knowledge of the Baldrige criteria, this workshop demonstrates how organizations utilize this powerful framework as a tool to develop performance and business processes that improve organizational efficiency and effectiveness.

 

Benchmarking
Discover how to utilize benchmarking as a continuous systematic process for evaluating and improving the products, services, and work processes of your organization. Key components in this workshop include how to effectively identify best practices and utilize this information, and to develop strategies that make positive changes throughout a company that will lead to improved performance and increased competitiveness.

• Value of Benchmarking: Comprehend the benefits to benchmarking by using performance indicators to uncover leading practices and change processes.
• Ethics and Objectives for Benchmarking: Learn effective methods in the application of ethical decision making during the identification and systematic evaluation of the products, services, and work processes of an organization.
• Benchmarking Obstacles: Understand the primary pitfalls of the benchmarking process and tools and techniques on how to effectively overcome benchmarking challenges.
• Benchmarking Planning: Develop a comprehensive strategy to implement a benchmarking action plan within an organization.
• Benchmarking Data Analysis: Gain the knowledge of effectively understanding the methods for evaluating data, distinguishing trends, and identifying industry best practices.
• Implementing Change from Benchmarking: Discover how to implement best practices into your organization.

 

Briefing & Presentation Skills
This topic provides participants with a solid foundation of the basics of delivering a professional and effective presentation and effectively communicating ideas in a business environment.

• Audience Analysis and Needs: Understand how to identify audience perspectives and needs based upon adult learning best practices.
• Impromptu Skills: Practice how to effectively communicate on a seconds notice.
• Presentation Communication Concepts: Understand effective tools and presentation methods to impact an audience in a corporate environment.
• Presentation Components: Understand the most current and effective business presentation components based upon adult learning best practices.

 

Building & Sustaining High Performance Teams
Learn how to build high performing teams that have a strong commitment to a common approach and effectively work together to accomplish their purpose. Participants gain the knowledge and skills in the following areas: group dynamics, team communication, resolving team conflict, decision and consensus–building techniques, and effective team reward strategies.

• Team Roles, Mechanics, and Goals: Understand the components of a team and encourage interaction that achieves maximum success.
• Group Dynamics: Discover how individuals interact in a group setting and apply techniques that help avoid common challenges in group development.
• Leadership Styles for Group Development: Learn techniques for presenting an effective mindset for generating a team that is motivated in working toward a common goal.
• Team Communication: Apply effective communication strategies to facilitate group cohesion.
• Facilitating Productive Team Meetings: Understand the most current facilitation process to conduct concise and effective meetings.
• Problem Identification and Root Cause Analysis: Understand how to identify team challenges and barriers.
• Problem–Solving Process: Apply a technique for the effective identification of obstacles.
• Resolving Team Conflict: Learn critical tools that help solve conflict challenges.
• Decision and Consensus–Building Techniques: Gain and apply the knowledge to build effective teams through collaboration.
• Rewarding Team Performance: Understand effective reward strategies to motivate an individual to work towards team success.
• Effective Meetings: Learn useful strategies that ensure powerful and productive meetings that participants find valuable.
• Facilitation Skills: Discover key skills that are necessary to effectively facilitate a session to meet objectives.
• Characteristics of High–Performing Teams: Acquire the skills to recognize the most important attributes of a successful team.
• Making and Meeting Commitments: Understand how to promote a culture of personal accountability in a business environment.

 

Business Etiquette
In this workshop, participants learn the critical knowledge, skills, and attitude needed to become a successful business professional in today’s work environment.

• Understand and apply how appearance, to include dress, impacts people’s perceptions
• Know how to dress appropriately for one’s current position, as well as for career advancement
• Create a successful and memorable first impression
• Develop a positive self–image
• Understand nonverbal communication and how to interpret it
• Express ideas and responses in an articulate manner
• Understand professional etiquette (e.g., socializing, eating, drinking, tipping)

 

Change Management
Discover the organized, systematic application of the theory, knowledge, tools, and resources of change to help your organization effectively apply the skills needed to effectively manage change. Through understanding and defining change and utilizing employee change management strategies, your organization can effectively navigate change that lead to increased organizational effectiveness.

• Understanding and Defining Change: Comprehend how to identify change within organizations.
• Importance of Change: Discover the value of change to enhance the organizational culture and individual effectiveness.
• Organizational Change: Understand the impact of organizational change on the organizational climate and culture.
• Employee Change Management Strategies: Gain knowledge of best practices in employee change management strategies.
• Supervisor Change Management Strategies: Discover best practices in supervisor change management strategies.

 

Coaching
This workshop identifies important opportunities for the application of effective coaching techniques and how to effectively impact personnel performance and motivation in an organization. Discover the importance of strategically delegating tasks and responsibilities, providing constructive feedback, and giving meaningful recognition.

• Effective Coaching/Delegating Behaviors: Apply crucial behaviors that set the foundation for being an effective delegator.
• Coaching Opportunities: Understand how to identify key situations where coaching will be useful to enhance personnel performance.
• Adapting Coaching Styles: Learn the best coaching style to meet employee needs.
• Supporting Positive Behavior: Understand reward strategies that are useful for reinforcing good performance.
• Giving Effective Feedback: Discover and apply useful techniques for giving positive and corrective feedback.
• Coaching Pitfalls: Understand how to avoid challenges that may arise in a coaching situation.
• Motivators and De–motivators: Gain knowledge of human motivators that enable employees to excel in a business environment and the factors that negatively impact employee performance.
• Performance Measurement: Design a custom employee measurement program that maximizes the achievement of your business goals.

 

Conflict Management
Learn how to conceptualize and manage conflict from a theoretical framework through direct application. Through promoting a thorough understanding of conflict sources, conflict generators, and the conflict resolution process, this topic helps participants to contextualize conflicts and, in turn, better manage conflicts with personnel.

• Organizational Conflict Sources: Understand the factors and situations that generate conflict within an organization.
• Individual Conflict Sources: Understand the factors and situations that create conflict between individuals.
• Conflict Styles: Learn how to identify and effectively handle the unique styles of conflict.
• Conflict Resolution Process: Apply useful techniques that help to mediate and resolve conflict.
• Resolving Team Conflict: Discover powerful tools that resolve conflict in teams.

 

Cost–Benefit Analysis
This methodology enhances organizational decision making based upon evaluating data with a systematic, comprehensive approach.

• Determine valuable data inputs
• Understand various data analysis techniques
• Assess sunk costs versus future costs
• Perform break–even analyses
• Calculate direct and indirect costs/benefits
• Evaluate alternatives and select the best value option based on costs and benefits

 

Creativity and Critical Thinking
Using a cutting–edge research–based method, participants learn to develop a creative mindset that fosters effective “outside the box” problem solving. With teambuilding as a key focus, individuals learn to work together more effectively while actively applying valuable “outside the box” thinking and problem solving techniques to improve the work environment.

• Personal Creative Thinking: Understand how to apply strategies that enable minds to generate original and useful ideas.
• Breaking Down Barriers to Innovation: Gain knowledge of the main roadblocks that exist to a creative mindset.
• Challenging Assumptions: Apply strategies to overcome creative barriers in order to implement effective ideas.
• Problem–Solving Process: Discover key processes that generate solutions to important challenges.
• Thinking Styles: Understand the main categories of human cognition.
• Defining Creativity: Comprehend the meaning and impact of the creative mindset.

 

Customer Service
This topic focuses on creating a customer culture surrounding customer requirements and best practices in customer service. The topic centers on effective customer service tools and techniques on how identify customers and customer requirements, deal with difficult customer, meet customer expectations, and give outstanding telephone customer service.

• Best Practices in Customer Service: Understand the most effective customer satisfaction strategies and how to apply them in your organization.
• Dealing with Irate Customers: Apply effective methods for diffusing hostile customers.
• Identifying Customers (Groups): Learn strategies that help identify customers and recognize the value of understanding customers to increase the customer base.
• Identifying Customer Requirements/Meeting Customer Needs: Gain knowledge of effective methods to meet customer requirements and to exceed their expectations.
• Telephone Customer Service: Learn and apply practical best practice techniques regarding telephone interactions with a customer.

 

Human Capital Management
Learn to utilize human capital best practices.

• Determine job requirements
• Understand how to hire the right person to match job requirements
• Provide the right information for new hires
• Assess employees against performance standards
• Motivate employees and retain high performers
• Develop employee training plans
• Understand key legislation and impacts (EEO, sexual harassment, workforce diversity)
• Create human resources plans that align with the organization’s strategic direction

 

Knowledge Management
Develop and apply knowledge–based strategies in order to achieve bottom line business benefits.

• Understand the importance of knowledge management and how it can improve business operations
• Know the fundamental concepts of knowledge management
• Recognize knowledge levers that can give you a strategic advantage
• Discover knowledge management processes and how to apply them in practice
• Compare existing practices within your organization to knowledge management best practices

 

Managing Multiple Priorities
Participants learn the foundation of identifying priorities, managing them effectively, and avoiding barriers for success.

• Identify how to link daily work assignments to the organization’s objectives and priorities
• Manage last–minute projects effectively
• Juggle priorities effectively by making better decisions
• Recognize ineffective workspace practices
• Identify what can be delegated and identify the right person in which to delegate
• Track progress towards work and priority goals

 

Organization and Time Management
Discover and apply best practice time management strategies.

• Define the benefits of time management
• Learn how to create a time audit to evaluate where time is spent
• Understand the Pareto principle (i.e., the 80–20 rule)
• Identify the characteristics of effective goals
• Create a to–do list and set priorities to help achieve goals
• Discover how to develop a time management plan
• Recognize barriers to effective time management

 

Organizational Communication
Discover best practice strategies on effectively enhancing vertical and horizontal communication flow within organizations. By focusing on methods for increasing communication effectiveness, personnel gain the information necessary to have a highly involved and motivated workforce.

• Effective Organizational Communication: Understand the common communication barriers that organizations face and effective strategies to overcome the obstacles.
• Value of Process Improvement: Gain knowledge of the importance of reviewing and updating processes and communicating process improvements to the entire team.
• Process Improvement Implementation Cycle: Learn effective skills for reviewing processes, identifying gaps, and instituting process improvements.
• Improvement Tools and Techniques: Apply useful practices to enhance organizational communication through the identification of challenges and the implementation of solutions.

 

Performance & Strategic Measures
This session will assist you in aligning program activities and projects with organizational goals and objectives, developing performance goals and measures, collecting the information necessary to measure results, and using measurement systems to improve the organization

• Understand performance measurement
• Discover the alignment of measurement from the strategic direction of the organization to the activity level
• Comprehend the different components of measurement and how these components comprise a measurement system
• Realize data analysis techniques
• Translate data analysis results into continuous improvement efforts

 

Process Improvement
Learn the fundamentals of process improvement and the associated quality tools necessary to increase effectiveness and efficiency throughout the organization. Participants learn to identify and document key processes, understand the steps involved in improving and reengineering processes, and discover how to measure and compare process performance to expected standards.

 

Project Management
This course will assist you to successfully plan, manage and deliver projects and how to implement project management processes and techniques that are aligned with international standards.

• Understand the benefits of project management
• Know the characteristics of a well–defined project
• Realize the role of the project manager and the importance of effective communication
• Define project goals, objectives, and success measures
• Develop a project charter
• Identify the components of the work breakdown structure
• Determine task dependencies, task duration, and schedule
• Define the project’s critical path, free float and total float
• Assign and analyze costs and resource use
• Develop risk management plans
• Produce the implementation plan
• Control project scope and handle changes
• Report status
• Plan to improve your own effectiveness as a project manager
• Prepare for project closure

 

Strategic Management IT
Apply best practice planning techniques in an IT environment.

• Understand the importance that strategy and strategic planning to an organization
• Identify key concepts of strategic planning
• Discover various approaches used to develop strategy
• Know the strategic planning process
• Trace strategy from concept through implementation to realization
• Conduct assessments of current and future environments
• Develop measures to assess progress
• Construct implementation plans
• Communicate and cascade strategy
• Assess progress and adjust to obtain desired results

Strategic Planning
Discover how to develop and use strategic plans as dynamic instruments which clarify the short, medium and long term goals of an organization. Through the integration of a clear vision/mission statement, core values, matters of policy, ethics and the legal framework, establish a strategic foundation for high organizational performance.

 

Stress Management
This topic focuses on the physical aspects of stress, the stress response, recognizing stress, and mitigating stress.

• Understand stress and the physical responses to stressful events
• Identify causes of stress
• Assess one’s own stressors
• Apply a variety of stress reduction techniques to manage stress daily
• Use problem solving to manage stress in difficult and challenging work situations